Return of the machine

After being without my washing machine for 10 weeks, it was such a relief when it was finally returned in working order (having been taken away for repairs 6 weeks ago!) I had been spectacularly unimpressed by Capital Repairs but when the engineer called to say it was ready, he apologised profusely and reduced my bill. The spontaneous apology has improved my opinion slightly – I feel less annoyed with them and whilst I’ll still write a negative review (along the lines of “don’t use if you want a speedy service!”) – it’ll be less scathing than what I intended to write.