Computer still says no

I’m not a computer expert by any stretch of the imagination but somehow seem to have become IT Support at work. I seem to be the first point of call for help with opening email attachments, installing software and updates and generally solving minor computer problems. Today I spent half the afternoon trying (and failing, it has to be said!) to get the office scanner and computers to communicate with each other. I’m determined to make it work somehow – thank goodness for internet forums and a husband who understands computers better than I do and is usually able to help!