Not exactly Dream service

2010 seems to be the year for poor customer service and things taking much longer than expected. Earlier this year it was the washing machine; now Dreams are being rubbish at delivering our new bed. We’ve arranged the delivery four times, only for it not to turn up each time and when we chase, we get told that the delivery has been cancelled due to the bed not being in stock (after being told it’s in stock each time we try to arrange delivery). We now have to wait until 24 October – very frustrating considering we ordered it in August!