Customer service

Throughout my search for reception venues, I have been struck by how poor some places are at selling themselves to potential customers. One venue invited me to view their facilities whilst there was a wedding reception going on (not exactly the best time); at another the reception area was dingy and unwelcoming with no-one at the reception desk during the time I was waiting there. I have only received what I felt was a good level of customer service at two out of the five venues visited so far. Funnily enough, they are the only two to make the shortlist.