Refund result

Since July, I’ve been battling to get a refund from a coach company (having booked a coach for my wedding and then being told the day before that the coach was off the road resulting in a last-minute panic trying to book another coach). It’s taken endless phone calls, emails and letters – all resulting in me being told I’d receive a refund in the post until finally I threatened to take them to the small claims court. Surprise, surprise, they’ve now finally got round to refunding my money but needless to say, I won’t be using that coach company again.