Carelessness in the community

It seems that substandard care isn’t just something that is limited to the hospital. The woman who came to initially assess about support needed spent about five minutes in my parents’ home and said that my dad was mobile and able to get around the house on his own, which he clearly isn’t able to do. After my mum complained, she did come back and do a proper assessment and the carer is now coming in, but my dad is still not really able to move about without a lot of help, and any physiotherapy support seems to have vanished.