Floral frustrations

When I was researching reception venues, I was shocked by how poor the customer service was at some venues. Now I am trying to find a florist and it seems the flower industry is not much better on the customer service front. At one shop my enquiries about different arrangements and prices just resulted in a rather curt “It’s in the price list” (which was littered with spelling mistakes and grammatical errors). The shortlist is down to two florists – the only two who actually spent any time answering my questions and discussing possible ideas which could work with my budget.